Last Updated: [Insert Date]
At Granite Gazette, we are committed to maintaining the highest standards of journalism and content integrity. We value the trust our readers place in us and take every effort to ensure accuracy, fairness, and transparency. However, we recognize that concerns or complaints may arise. This Editorial Complaints Policy outlines the process for addressing and resolving such matters.
Purpose of the Policy
The purpose of this policy is to provide a transparent and accessible framework for readers to submit complaints regarding editorial content published on granitegazette.com.
Types of Complaints Covered
This policy covers complaints related to:
- Accuracy: Inaccurate information or misrepresented facts.
- Fairness: Unfair treatment of individuals or groups in our content.
- Privacy: Violations of privacy or breaches of confidentiality.
- Bias: Perceived bias in our coverage.
- Ethical Concerns: Violations of journalistic ethics.
Submission of Complaints
Readers who wish to file a complaint should do so by sending an email to [[email protected]] with the subject line “Editorial Complaint.” The email should include:
- The specific article or content in question.
- A detailed description of the complaint, specifying the nature of the concern.
- Supporting evidence, if available.
Review Process
Upon receiving a complaint, our editorial team will:
- Acknowledge receipt of the complaint within [X] business days.
- Conduct a thorough review of the concerns raised.
- Seek additional information or clarification if necessary.
- Determine the validity of the complaint based on our editorial standards.
Resolution
Upon completing the review, we will take appropriate actions, which may include:
- Corrections or amendments to the content.
- Removal of content, if deemed necessary.
- A public clarification or apology, if warranted.
Response to Complainant
We will communicate the resolution of the complaint to the complainant within [X] business days of completing the review. If further information or action is required, we will provide a timeline for resolution.
Appeal Process
If the complainant is dissatisfied with the resolution, they may appeal by providing additional information or context. The appeal will undergo a secondary review by a different editorial team member.
Record Keeping
Granite Gazette will maintain records of all complaints and resolutions for a minimum of [X] years. These records will be used for internal review and improvement processes.
Contact Information
If you have any questions or concerns regarding this Editorial Complaints Policy, please contact us at [[email protected]].
Thank you for your commitment to maintaining the integrity of Granite Gazette’s content. We appreciate your feedback and strive to continually improve our editorial practices.